The interest in automation came long before generative AI. I had always looked for the repetitive part of a process and tried to take it out. What generative AI changed was the speed. It gave that instinct the gas it had been missing, and things that would once have taken a month of evenings now take a weekend.
On client work, my team and I use agentic coding tools with an MCP layer wired into the systems the work already lives in: the ticket tracker, the knowledge base, the shared repositories. The point is not code generation. It is that the agent can see the same context we can. It changes the early hours of a problem most. Instead of reading through undocumented customisations by hand, the agent maps the codebase and explains how the pieces connect. Instead of moving between the code, the logs and the ticket separately, it holds all three at once and points at the fault.
Why I build my own
Most of what I need already exists as a product, and most of those products do far more than I want. I usually need something minimal: one job, done the way I actually work, with nothing else in the way. That version is rarely in the market, so I build it myself.